Effective Date: 10 Jan 2026
Contact: [email protected]
Office Address: Plot 48, Neemtal, Near JDA Park, Jabalpur - 482004, MP (India)

1) Overview

This Privacy Policy explains how UpskillNova (“we,” “us,” “our”) collects, uses, shares, and protects your personal information when you use UpskillNova.com or purchase our digital products.

2) Information We Collect

We may collect:

• Contact details: name, email, phone number

• Billing/payment info: transaction details (payments are processed by third-party payment providers; we typically do not store full card details)

• Order details: products purchased, purchase date/time, access logs (where applicable)

• Technical data: IP address, device/browser information, pages visited, cookies, approximate location (city/region), referral sources

• Support messages: emails, appointment bookings, chat messages, and related info you provide

3) How We Use Your Information

We use your information to:

• Deliver course access/download links and order confirmations

• Provide customer support and resolve access/payment issues

• Communicate about your purchase (updates, important notices)

• Improve our Website, offerings, and user experience

• Prevent fraud, abuse, or unauthorized sharing

• Comply with legal obligations and enforce our terms

4) Legal Basis (General)

We process data to perform our contract with you (deliver purchases), for legitimate business interests (support, security, improvement), and where required, based on consent (e.g., certain marketing communications/cookies).

5) Sharing of Information

We may share your information with trusted third parties necessary to operate our Services, such as:

• Payment processors

• Website hosting and analytics providers

• Email/SMS communication tools

• Scheduling/appointment booking tools

• Customer support tools

We share only what is necessary and expect service providers to protect your data.

We may also disclose information if required by law, to protect our rights, prevent fraud, or enforce policies.

6) Marketing Communications

If you opt in, we may send marketing messages. You can unsubscribe at any time using the link in our emails or by contacting [email protected].

Transactional messages related to your purchases (e.g., access emails, receipts) may still be sent.

7) Cookies & Tracking

We use cookies and similar technologies for functionality, analytics, and performance. See our Cookie Policy for more details and your choices.

8) Data Retention

We keep personal data only as long as necessary for:

• Delivering Services and support

• Maintaining business and accounting records

• Legal compliance and dispute resolution

9) Data Security

We take reasonable technical and organizational measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

10) Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

• Access, correct, or update your personal information

• Request deletion of certain information

• Withdraw consent (where processing is based on consent)

To make a request, contact [email protected].

11) Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect data from minors.

12) International Users

If you access the Website from outside India, you understand your information may be processed in India or other locations where our service providers operate.

13) Changes to This Policy

We may update this Privacy Policy. The “Effective Date” will reflect changes. Continued use of our Services means you accept the updated policy.

14) Contact

Email: [email protected]
Phone: +91 9555096115
Office: Plot 48, Neemtal, Near JDA Park, Jabalpur - 482004, MP (India)